Returns

At AJ Sports, we like to offer you complete peace of mind and satisfaction when purchasing goods from us. If for any reason you are not entirely satisfied with the product(s) you have purchased through our website (online), we offer a 14-days money back guarantee or an exchange on the product(s). The goods will need to be returned to us in their original packaging, without any usage and in the same condition as received by you.

Any items that are to be returned should be sent to:

AJ Sports Kingston, 81-85 Robin Hood Way, Kingston, London, SW15 3PW

We aim to deal with any returns within 10 working days. Bearing this in mind, please note the following points on this policy:

1. Once used, all items become non-refundable and non-replaceable unless there is a clear manufacturing fault in the product.

2. Any items purchased that need to be exchanged or refunded (within fourteen days of purchase) have to be in their original packing, unused and in a saleable condition. The customer will need to provide proof of purchase (order number and original invoice) with the returned goods.

3. The cost of items being returned (delivery charges) will need to be paid for by the customer (customers are advised to use a trackable delivery service as AJ Sports cannot take responsibility for items that do not arrive).

4. Exchangeable/Replaceable items exclude used/irreparable bats, underwear protective equipment (such as Abdominal Guards), undergarments (Such as Briefs, Trunks, Jock Straps, Boxer Shorts, Baselayers, etc) or any other used items.

5. If a customer has paid for and requested the preparation service of a cricket bat, we will not be able to replace, exchange or refund this cricket bat once this service has begun (i.e. once the customer has paid for the service) unless there Is a clear manufacturing fault in the cricket bat, in which case, the manufacturer’s warranty will be applied. NOTE – Please be aware that cricket bats are made of wood, hence there is no guarantee on the longevity of bat life. Therefore these cannot be exchanged, replaced or refunded once used. If repairable, we offer a repairing service at a nominal charge.

6. Any Items which are faulty or unsuitable and in need of replacement/exchange need to be returned to us for inspection before a replacement is sent out. We aim to deal with such inquiries as quickly as possible and in most cases, will need the approval of the brand if the maufacturer’s warranty is in place.

7. For any refunds on non-faulty products purchased in-store, we offer cash refunds of up to a maximum value of £75 with any remaining balance put on as store credit or gift card.

9. This does not affect your statutory rights.