Frequently Asked Questions

Thank you for considering AJ Sports for your fundraising efforts. We receive numerous requests daily for donations and raffle prizes. To manage this, we have decided to focus our support on a select number of local initiatives that we have pre-chosen.  

Unfortunately, this means we are currently unable to contribute to additional events or fundraising activities. We wish you the very best with your endeavours and hope your event is a great success.  

If you have any further inquiries or require assistance with our products, please don't hesitate to contact us at info@ajsports.co.uk or via our live chat feature on our website.

Thank you for your understanding, and best of luck with your fundraising efforts.  

Thank you for considering AJ Sports for your sponsorship needs. Unfortunately, as a retailer, we do not offer player or club sponsorships directly. These are typically handled by the brands themselves, who are best positioned to benefit from such partnerships.  

We recommend reaching out directly to the specific brands for sponsorship opportunities.

At AJ Sports, we offer a variety of payment methods to make your shopping experience convenient and hassle-free. You can pay for your purchases using:  

• All Major Debit and Credit Cards: We accept payments from all major card providers. 
• PayPal: For those who prefer using PayPal, we provide this option for all online transactions. 
• Google & Apple Pay: We also support Google Pay for a quick and secure checkout process. 

These options are designed to cater to a wide range of preferences, ensuring that you can shop with ease and security. If you have any questions about payments or need further assistance, please feel free to contact us.  

Yes, all the prices listed on our website include VAT.  

If you haven't found what you were looking for on our website or if you need additional guidance, our AJ Sports team is here to help.  

How to Reach Us:  

- Email: You can contact us for support or inquiries at info@ajsports.co.uk  

- Phone: Call us on 020 8974 5654. Our opening hours are:  

  - Monday to Friday: 10 am – 6 pm  

  - Saturday: 9:30 am – 5 pm  

  - Sunday: 11 am – 4 pm  

- Live Chat: For immediate assistance, use our live chat feature available on our website.  

Our dedicated team is ready to assist you with any questions or to help guide you through our products and services. We look forward to helping you!  

If you're interested in an item that is currently out of stock at AJ Sports, the quickest way to get updates on availability is to contact us directly.  

You can reach out via our Live Chat feature on our website for immediate assistance or send us an email at info@ajsports.co.uk. One of our customer service advisors will be happy to provide you with the latest information and help with any other queries you might have.  

If you encounter difficulties while attempting to pay for items in your AJ Sports shopping cart, this could be due to several reasons: 

• Incorrect Card Details: Double-check that the card details entered are correct. 
• Issues with Payment Processor: Occasionally, our payment processor may experience difficulties contacting your bank. 
• Security Authentication: The Verified by Visa or MasterCard SecureCode system may have denied the transaction if the details entered were incorrect. 
• Insufficient Funds: Ensure there is enough money in your account to cover the purchase. 

Steps to Resolve:  

1. Verify Payment Details: Carefully review your payment information to ensure accuracy. 
2. Attempt Checkout Again: If you are confident the details are correct, please try completing the checkout process once more. 
3. Contact Your Bank: If the issue persists, it may be helpful to contact your bank to check for any problems on their end that might be preventing the transaction. 

If you continue to experience issues or need further assistance, please do not hesitate to get in touch with us directly via info@ajsports.co.uk. We are here to ensure a smooth and secure shopping experience.  

If you've opted to personalise your order with AJ Sports, please allow an additional 3-5 working days for the personalisation process before your item can be dispatched. We understand the importance of timely delivery, especially during festive periods like Christmas, and we apologise if the extended timeframe might delay your order's arrival.  

What Happens Next?  

• Dispatch Notification: Once your personalised item is ready, we will send you a notification to let you know it's on its way. 
• Tracking Your Order: You can track the progress of your delivery either through your online account at AJ Sports or via the link provided in the dispatch notification email. 

We truly appreciate your patience and are committed to ensuring you receive a high-quality customised product. Thank you for choosing AJ Sports for your personalised sporting goods.   

If you have any questions or need further assistance, please contact us at info@ajsports.co.uk. We're eager to get your customised item to you as soon as possible!  

If you haven't found what you were looking for on our website or if you need additional guidance, our AJ Sports team is here to help. 

- Email: You can contact us for support or inquiries at info@ajsports.co.uk 

- Phone: Call us on 020 8974 5654.  

Our opening hours are: 

  - Monday to Friday: 10 am – 6 pm 

  - Saturday: 9:30 am – 5 pm 

  - Sunday: 11 am – 4 pm 

- Live Chat: For immediate assistance, use our live chat feature available on our website. 

Our dedicated team is ready to assist you with any questions or to help guide you through our products and services. We look forward to helping you! 

At AJ Sports, we are open to serve you on the following days and times: 

- Monday to Friday: 10 am – 6 pm 

- Saturday: 9:30 am – 5 pm 

- Sunday: 11 am – 4 pm 

Please note that these hours are consistent each week, except on Bank Holidays when our store timings can vary depending on the season (March to May, our stores will be open as normal whereas on all other bank holidays, we open on limited hours of 11am to 4pm). 

We look forward to seeing you during these times and are here to help with all your sports equipment needs.  

If you have any questions outside of these hours, feel free to email us at info@ajsports.co.uk, and we will get back to you as soon as possible. 

You are more than welcome to visit any of our AJ Sports locations to explore our extensive range of cricket bats, hockey sticks, and accessories available throughout the year. All the stock levels displayed on our website are updated in real-time and represent what is available in our stores. 

Store Locations and Contact Information: 

AJ Sports Kingston 

- Address: 81-85 Robin Hood Way, London, SW15 3PW 

- Tel: 020 8974 5654 (Option 1) 

- Opening Hours: 

  - Monday to Friday: 10 am - 6 pm 

  - Saturday: 9:15 am - 5 pm 

  - Sunday: 11 am - 4 pm 

AJ Sports Clapham 

- Address: 61 Broomwood Road, London, SW11 6HU 

- Tel: 020 8974 5654 (Option 2) 

- Opening Hours: 

  - Monday to Friday: 10 am - 6 pm 

  - Saturday: 9:15 am - 5 pm 

  - Sunday: 11 am - 4 pm 

AJ Sports Harrow 

- Address: 221 Kenton Road, London, HA3 0HD 

- Tel: 020 8974 5654 (Option 3) 

- Opening Hours: 

  - Monday to Friday: 10 am - 6 pm 

  - Saturday: 9:15 am - 5 pm 

  - Sunday: 11 am - 4 pm 

Feel free to visit us at any of these locations during opening hours. No appointment is necessary, but please be aware that our busiest times are typically on Saturdays, Sundays, and during school holidays. There may be a short wait for assistance during these peak periods. 

Come and see us to find the perfect equipment for your sporting needs! 

At AJ Sports, we offer a wide selection of cricket, hockey, and rugby equipment, making us one of the leading sports equipment retailers in the UK. Whether you are a seasoned athlete or a beginner, you'll find everything you need at our stores. 

Store Experience: 

- Our physical stores, alongside our online presence, ensure that you have access to our extensive product range. Each location boasts a comprehensive showroom where you can explore and test a variety of sports gear and accessories. 

Comprehensive Stock: 

- We pride ourselves on offering an extensive range of equipment. From the latest cricket bats and hockey sticks to protective gear and team apparel, all items available online are also available to purchase in-store. This ensures you have the same selection and pricing options, whether you shop with us online or in person. 

We encourage you to visit one of our AJ Sports locations to see our full range of equipment in person. Our knowledgeable staff are always ready to provide expert advice, help you choose the right equipment, and answer any questions you might have. 

Thank you for choosing AJ Sports, and we look forward to assisting you in our stores! 

If you haven't found what you were looking for on our website or if you need additional guidance, our AJ Sports team is here to help. 

- Email: You can contact us for support or inquiries at info@ajsports.co.uk 

- Phone: Call us on 020 8974 5654.  

Our opening hours are: 

  - Monday to Friday: 10 am – 6 pm 

  - Saturday: 9:30 am – 5 pm 

  - Sunday: 11 am – 4 pm 

- Live Chat: For immediate assistance, use our live chat feature available on our website. 

Our dedicated team is ready to assist you with any questions or to help guide you through our products and services. We look forward to helping you! 

Please refer to our comprehensive Cricket Size Guide here: 

https://ajsports.co.uk/pages/cricket-size-guide 

Choosing the right bowling machine can significantly enhance your cricket practice experience. At AJ Sports, we offer a variety of machines tailored to different needs and skill levels.  

Here's a guide to help you select the best option for you: 

1. BOLA Professional Cricket Bowling Machine

   - Playing Level: Advanced 

   - Ideal for seasoned players, this machine offers precise and varied bowling simulations. It's perfect for intensive training sessions. 

2. Paceman 176 XT Cricket Bowling Machine

   - Playing Level: Beginner to Intermediate 

   - A versatile choice that caters to both aspiring and experienced cricketers, capable of delivering swing and varying speed options. 

3. BOLA Junior Cricket Bowling Machine (with Battery, Charger, 12 Balls & Feeder)

   - Playing Level: Beginners to Intermediate 

   - Designed for younger players or those new to the sport, this machine is user-friendly and comes with everything needed to start practising immediately. 

4. Joe Root R66T Ball Feeder

   - Playing Level: Beginners 

   - Endorsed by England captain Joe Root, this feeder is excellent for solo practice sessions, providing consistent delivery. 

5. Joe Root R66T Ball Launcher

   - Playing Level: Beginners to Intermediate 

   - Offers flexibility with both mains and battery power options, making it ideal for practice anywhere. It's great for honing your batting skills on the go. 

Choosing the Right Machine: 

- Consider your skill level and the specific features you need. Advanced machines offer more customisation and variety in bowling delivery, which can be crucial for higher-level training. 

- Think about portability and power options, especially if you intend to use the machine at different locations or where power supply might be an issue. 

For more detailed information on each model or to get a quotation for our services, please visit our website or contact us directly at info@ajsports.co.uk. Our team is ready to help you make the best choice for your cricket training needs. 

Yes, at AJ Sports, we provide custom printing and embroidery services for clothing. Whether you're looking to personalise teamwear with logos, names, or numbers, our in-house service ensures high-quality results for all your customisation needs. 

If you have specific requirements or would like to discuss your customisation options, please contact us at teamwear@ajsports.co.uk.  

We're here to help you create the perfect custom apparel for your team or personal use. 

At AJ Sports, we recognise the importance of properly preparing your cricket bat for optimum performance and durability. We offer a professional knocking-in service to ensure your bat is ready for action. 

Knocking-In Service Details: 

- Machine Knocking-In: We have a specialised knocking-in machine that precisely prepares your bat – We do it all in-house with your bat looked after by our ultra-experienced bat managers. 

- Service Charges: The fee for knocking-in is £40 for senior bats and £30 for junior bats. 

- Express Service: For those in need of a quicker turnaround, we provide an express 3-day service for £50. 

- Regular Turnaround Time: Our standard service completes in 7 days, thoroughly preparing your bat for the demands of the game. 

While the majority of our bats come factory prepared, none are ready to play. They need to go through a full bat preparation service for optimum performance and match readiness. 

You can view our guide to Knocking In a Cricket Bat here - https://www.youtube.com/watch?v=fYwYh-8QkRI&list=PLyPcPV26xOfNbBISTeIPAc4P893XJRaHN&index= 

For more information on our knocking-in service or if you need advice on selecting and preparing a new bat, please don't hesitate to contact us at info@ajsports.co.uk. We are dedicated to helping you achieve the best from your cricket equipment. 

Thank you for choosing AJ Sports for your cricket bat purchase. At AJ Sports, we ensure that all our bats are sourced directly from the manufacturers and are rigorously tested by professional bat makers before we receive them. 

Understanding Bat Performance: 

• Unique Nature of Willow: Each cricket bat is crafted from natural willow, making every bat unique with its own playing characteristics.
• Performance Over Time: Typically, cricket bats perform better once the willow is fully compressed, which often occurs after several months of regular use.

Steps to Enhance Bat Performance: 

• Further Knocking-In: If the bat’s performance is currently not meeting your expectations, we recommend continuing to knock it in, particularly focusing on any areas that seem less responsive. But note that the best performance will come through usage and time.
• Regular Use in Practice: Use your bat as much as possible in the nets with an older, softer cricket ball. This can help expedite the compression and softening of the willow.

Regarding Returns: 

• Once a bat has been used, we can only accept returns if a manufacturing defect is identified. This is typically assessed by our experts based on specific criteria outlined on our returns page.

We appreciate your patience and recommend giving your bat a little more time and preparation to reach its full potential.  

You can also view our video on the performance of cricket bats here - https://www.youtube.com/watch?v=C8mjjmZ2LvM&list=PLyPcPV26xOfNbBISTeIPAc4P893XJRaHN&index= 

If you have further questions or need advice on how to best care for and improve your bat, please contact us at info@ajsports.co.uk. We're here to help ensure you get the most out of your cricket equipment. 

It's common for players, especially those new to cricket or concerned parents, to worry when they notice cracks in their cricket bats.  

You can view an explainer video on damaged cricket bats here -
https://www.youtube.com/watch?v=dCRjBdQAr1U&list=PLyPcPV26xOfNbBISTeIPAc4P893XJRaHN&index= 

Here’s what you need to know: 

Natural Wear and Tear: 

- Cricket bats are crafted from natural willow, a material that naturally dents and cracks in response to the impact of a cricket ball. This is a normal part of the game and is typically not a cause for concern. 

- Cracks and dents are not indicative of manufacturing faults and generally do not impact the performance of your bat. 

Early Life of a Bat: 

- It’s usual for a bat to show signs of wear such as cracking early in its life. This occurs because the wood is still relatively soft and not yet fully compressed.  

- Properly knocking in your bat with a bat mallet before use is crucial. While this won’t completely prevent cracks, especially if the ball hits the edge, shoulders or the toe of the bat, it can significantly reduce their severity. 

Bat Performance and Cracks: 

- Higher grade bats, known for better performance, might actually crack more than stiffer, lower grade bats. While it might be distressing to see your pristine bat acquiring dents and cracks, these are usually just cosmetic and often the bat's performance improves as the fibres of the wood settle and conform through regular play. 

- Consider applying an anti-scuff sheet if you haven’t already, which can also help protect the bat’s surface. 

When to Worry: 

- If the damage is more severe than surface-level dents and cracks, such as a broken handle, splits through the toe, or if the bat breaks in half, these may indicate a manufacturing defect. 

- For such significant damages, please fill out a returns form on our website. This will guide you through the process of sending the bat back for inspection. 

AJ Sports Bat Care & Repair Service: 

At AJ Sports, we also offer a comprehensive Bat Care & Repair Service. If you need help with repairing or maintaining your bat, please get in touch with us for quotations. Our team is skilled in extending the life of your cricket bat and ensuring it remains in top condition for your game. 

For further assistance or to inquire about our Bat Care & Repair Service, please contact us at info@ajsports.co.uk. We're here to help ensure your cricket gear is ready for action. 

The main difference between the various cricket bats we offer at AJ Sports primarily lies in the grade of English Willow used to make each bat. English Willow is graded based on its quality, with Grade 1 being the highest quality available. 

You can view our expert guide video here - https://www.youtube.com/watch?v=hdny6FDuUfg&list=PLyPcPV26xOfNbBISTeIPAc4P893XJRaHN&index= 

Key Differences Include:- 

• Quality of Willow: Higher-priced bats are typically made from Grade 1 English Willow, known for its superior performance qualities. This high-grade willow generally features a cleaner, more consistent colour across the blade and provides a better 'ping' or response when the ball strikes the bat.
• Performance and Feel: Bats made from higher-grade willow not only look more aesthetically pleasing but also offer enhanced feel and touch, making them a preferred choice for more serious or professional players.

Each bat's price reflects the quality of the materials used and the craftsmanship involved in its production. Higher-grade bats can significantly improve gameplay by providing better balance, durability, and overall performance. 

If you have any specific questions about our cricket bats or need advice on choosing the right one for your playing style and requirements, please feel free to contact us at info@ajsports.co.uk. We’re here to help you select the best equipment for your needs. 

It's perfectly normal for the paint on hockey sticks to show signs of wear, such as chipping or peeling, once you start using them to hit balls. This type of wear is typical and does not indicate a manufacturing defect; it occurs with all hockey sticks as part of regular use. 

What to Expect: 

• After a few uses, you may notice some cosmetic changes to your hockey stick's paintwork. These changes are superficial and do not impact the stick's performance.

When to Be Concerned: 

• The only time to worry about the condition of your stick is if the structural integrity appears compromised. A common manufacturing issue that can affect performance is the presence of an air bubble in the carbon fibre composition. If impacted, this can create a hole in the carbon layer.
• If you notice such damage, which is often evident early in the stick's use, please fill out a returns form on our website and post or drop the stick back to us. We will cover any postage charges for this delivery.

At AJ Sports, we are committed to providing high-quality equipment. If you have any concerns about your hockey stick or if it exhibits unusual signs of damage, please contact us immediately at info@ajsports.co.uk. We're here to ensure you have the best possible equipment for your sporting needs. 

If you notice a rattling sound coming from your hockey stick, it's usually due to small strands of Carbon, Kevlar, or Fibreglass that have broken off and come loose inside the stick. This issue is relatively common and typically does not affect the performance of your stick, but it can be annoying.  

Here's how you can fix it: 

Steps to Remove Loose Particles from Your Hockey Stick: 

1. Remove the PVC Tape:

• Start by peeling off the PVC tape at the top of the handle.

2. Unwind the Grip:

• The grip may be secured with a small tack, staple, or not at all. Remove this fastening and unwind the grip about 5 cm below the base of the end cap.

3. Remove the End Cap:

• Hard Type End Cap: If the end cap is glued or fastened with nails or pop rivets (use pliers for nails and a drill for pop rivets), try to twist it off with grips. For caps that are tough to remove, apply gentle heat (a hair dryer works well) around the cap and attempt removal again.
• Soft Type End Cap: Use a long, thin flathead screwdriver to gently pry under the cap. Push it as far as it will go and rotate around the cap to loosen it, then twist off by hand.

4. Shake Out Loose Particles:

• With the end cap off, firmly tap the open end of the handle against a solid floor to dislodge any loose bits inside the shaft.

5. Reattach or Replace the End Cap:

• If reusing the original cap, reattach it using a contact adhesive (carpet spray is recommended over super glue or epoxy resins). Ensure it's securely fitted before wrapping the lower part around both the shaft and the cap with cloth tape.
• If a new cap is needed, follow the same attachment process.

6. Reapply the Grip and Tape:

• Rewind the grip back onto the handle and finish by reapplying new PVC tape over the top.

Checking After Repairs: 

• After performing these steps, check to ensure that the rattling sound has been resolved before using your stick again.

If the issue persists or you're unsure about performing these steps yourself, please don't hesitate to contact us at info@ajsports.co.uk for further assistance or to arrange for a professional repair. At AJ Sports, we're committed to helping you maintain your equipment in top condition. 

Please refer to our Hockey Size Guide: https://ajsports.co.uk/pages/hockey-size-guide

Replacing the grip on your hockey stick is a straightforward process that can greatly improve your handling and performance on the field.  

Here’s how you can do it yourself: 

1. Remove the Old Grip:

• Begin by peeling off the old or damaged grip from your stick.

2. Position the New Grip:

• Start at the top of the stick. If your new grip has a diagonally cut end, align it at the top; if not, you can trim the end diagonally using scissors for a better fit.

3. Secure the Starting Point:

• Wrap the grip around to make a complete circle from the starting point and secure this initial wrap with tape to hold it in place.

4. Begin Wrapping:

• After the first complete circle, tilt the grip slightly diagonally as you continue to wrap it around the stick. Ensure each overlap is even to avoid bumps and gaps.

5. Tighten as You Go:

• Pull the grip tightly as you wrap, using your thumb to press down and smooth out the material. This helps prevent any slipping or bubbling under the grip.

6. Finish the Wrap:

• Continue wrapping until you reach the end of the stick or the desired length. Cut the grip diagonally at the end and secure both the top and bottom ends with tape to ensure the grip stays firmly in place.

7. Ready for Use:

• Once secured, your stick is now ready to be used again with a fresh grip for better performance.

Selecting the right hockey stick often depends more on the specific skills you want to enhance rather than your position on the field.  

Understanding Stick Requirements: 

• Past Preferences: Traditionally, defenders might have chosen heavier wooden sticks to drive long balls from the back of the pitch. However, modern hockey has evolved, and the focus is now on the stick’s ability to support your skills and style of play.
• General Play: If you are a running defender or midfielder who likes to dribble, run with the ball, and execute push passes, most contemporary sticks designed for agility and balance will suit your needs.
• Specialised Skills:
• 3-D Skills: For players looking to perform 3-D skills — dribbling the ball not just left to right but also lifting it — a stick with a late bend is ideal. This design makes it easier to get under the ball and lift it while dribbling.
• Aerials and Drag Flicks: If your game involves executing aerials or drag flicks, a stick with a late bend will also benefit you, as it helps in lifting the ball more effectively during complex flicks and shots.

Choosing Your Stick: 

• Consider the type of skills that are crucial for your role on the team. While the choice of stick is less about defensive or offensive positions and more about what you need to do with the ball, understanding these nuances will help you select a stick that complements your playing style.

If you're uncertain about which stick to choose or need advice tailored to your specific needs, please don't hesitate to get in touch with us at AJ Sports. Our experts are ready to help you find the ideal stick that enhances your performance on the pitch. Contact us at info@ajsports.co.uk for personalised assistance.

If you haven't found what you were looking for on our website or if you need additional guidance, our AJ Sports team is here to help. 

- Email: You can contact us for support or inquiries at info@ajsports.co.uk 

- Phone: Call us on 020 8974 5654.  

Our opening hours are: 

  - Monday to Friday: 10 am – 6 pm 

  - Saturday: 9:30 am – 5 pm 

  - Sunday: 11 am – 4 pm 

- Live Chat: For immediate assistance, use our live chat feature available on our website. 

Our dedicated team is ready to assist you with any questions or to help guide you through our products and services. We look forward to helping you! 

Yes, AJ Sports can deliver your order to a work address. If you choose to have your items delivered to your workplace, please ensure that the address details are accurate when placing your order. If you have any questions or need further assistance with your delivery options, please do not hesitate to contact us. 

We apologise if your order from AJ Sports has not arrived within the expected delivery time.  

Please follow these steps to locate your order: 

1. Check Your Dispatch Confirmation Email:

- Verify the delivery address, particularly the first line and postcode, to ensure it is correct. 

- Review the email for details on how your order was sent. 

2. Tracking Your Order:

- If your order was dispatched using a tracked service, the tracking number would have been included in the dispatch email. 

- Use the tracking information provided to check the current status of your order online. 

3. Check Your Surroundings:

- It's possible the parcel was left in a safe place or received by a neighbour. Please check around your property and with neighbours to see if the package was accepted on your behalf. 

4. Contact the Courier:

- If you cannot locate your parcel via the tracking link, please contact the courier directly using the tracking number provided. They can offer further assistance and details regarding your delivery. 

5. No Dispatch Email?:

- If you have not received a dispatch email from us, please contact AJ Sports directly for assistance. Email us at info@ajsports.co.uk, and we will promptly investigate the delay. 

We are here to help ensure your order arrives safely and on time. Thank you for choosing AJ Sports. 

If the tracking information for your AJ Sports order indicates that it has been delivered, but you haven't received it, here are the steps to follow: 

1. Check for a Delivery Card:

- Sometimes, if you're not at home when the delivery is attempted, the courier will leave a card. There may be instances where a card is not left, so the next steps are also crucial. 

2. Ask Your Neighbours:

- It's quite common for parcels to be left with a neighbour if you are not available to receive the delivery. Please check with your neighbours to see if anyone has taken delivery on your behalf. 

3. Look for Safe Places:

- Couriers often leave parcels in 'safe' places around your property. Check any usual spots where parcels may be placed, such as the porch, garage, or hidden areas near your doorway. 

4. Parcelshop Collection:

- Your parcel may have been taken to a local parcelshop or depot. This information is typically noted by the courier and should be indicated on a delivery card or within the tracking information. 

5. Contact the Courier:

- If after checking all the above you still cannot locate your parcel, please contact the courier directly with your tracking number. They will be able to provide detailed information about the delivery location. 

Should you need further assistance or have any questions, please do not hesitate to contact AJ Sports at info@ajsports.co.uk. We are here to ensure you receive your order promptly and securely.

At AJ Sports, we are committed to providing a seamless and efficient delivery experience for all our customers, whether you're in the UK or overseas.  

Here’s everything you need to know about our delivery services: 

UK Delivery Options: 

- Free Delivery: For orders over £100, enjoy the convenience of complimentary 3-5 working day delivery. Place your order by 2pm, and your items will be with you within 3-5 working days, at no additional cost. 

- Standard Delivery: For orders under £100, our standard delivery typically takes 3-5 working days. 

- Express Delivery: Need your items faster? Opt for express delivery to receive your order within 1-2 working days. 

International Delivery: 

- We deliver to a wide range of countries globally. The shipping cost and delivery time will be automatically calculated at checkout based on the size and weight of your order and the selected courier. 

Special Considerations: 

- Cricket Bats Requiring Knocking-In: Cricket bats that need knocking-in are dispatched within seven working days. Once ready, they are sent via our free next working day delivery service in the UK and are normally delivered within 7 working days for an international delivery. 

- Personalised Clothing: Items requiring personalisation, such as teamwear with specific names or numbers, need 3-5 working days for processing. These too will be dispatched using our next day delivery service once completed. 

Tracking Your Order: 

- You will receive a confirmation email with tracking information once your order has been dispatched. This allows you to monitor the delivery status and arrange for someone to be available to receive the goods. 

Need Help? 

- If you have any questions about our shipping policies or need assistance with your order, please don't hesitate to contact our customer service team on info@ajsports.co.uk. We are here to help ensure your shopping experience is as smooth and satisfying as possible. 

Thank you for choosing AJ Sports for your sporting goods. We look forward to delivering your order and exceeding your expectations. 

At AJ Sports, the cost of delivery is calculated automatically when you reach the checkout. This ensures you receive the most accurate and fair pricing based on the specifics of your order.  

To view the exact shipping cost, simply add all your desired items to your basket, enter your delivery address, and the total delivery cost will be displayed at checkout. 

Whether you’re ordering from within the UK or internationally, we strive to offer competitive and fair shipping rates. For orders over £100, remember that we offer free standard delivery within the UK, ensuring not only cost efficiency but also speed and reliability. 

If you have any questions about delivery costs or need assistance with completing your order, please don’t hesitate to contact our customer service team at info@ajsports.co.uk. We’re here to help make your shopping experience as smooth as possible. Thank you for choosing AJ Sports.

At AJ Sports, we aim to dispatch all orders quickly to ensure you receive your items promptly. Here’s how our delivery timelines are structured: 

UK Delivery Options: 

- Express Delivery: Available for orders placed before 2pm Monday to Friday, excluding bank holidays. Please note, Saturdays, Sundays, and Bank Holidays are not considered working days. We aim to deliver your order within 1-2 working days. 

- Standard Delivery: This service provides a slightly longer delivery window at a potentially lower cost – with delivery taking between 3-5 working days. 

International Delivery: 

- For orders outside of the UK, we partner with DHL, UPS and FedEx to offer efficient international shipping. Most deliveries worldwide are completed within about seven working days, depending on the destination and customs processing. 

Order Processing: 

- We dispatch all orders received before 2pm on the same day from Monday to Friday, excluding bank holidays. This rapid processing helps ensure that your order begins its journey to you without delay. 

- The available delivery options will be presented to you at checkout once you have entered your address. This allows you to choose the shipping method that best suits your needs, based on how quickly you need your items and the associated cost. 

- Should you have any questions regarding delivery times or if you need further assistance with your order, please do not hesitate to contact our customer service team at info@ajsports.co.uk. We are here to help ensure your order is delivered as expected. Thank you for shopping with AJ Sports. 

At AJ Sports, once an order has been placed, we are unable to directly add delivery notes on your behalf. This is due to the structure of our dispatch and delivery system. All parcels we send are tracked, and you will receive tracking information as soon as the parcel has been picked up by the courier and processed at their depot. 

Managing Delivery Preferences: 

- If there is an option to add delivery notes, change the delivery date, or modify the delivery address, this can often be managed directly with the courier. Couriers typically provide these options via the text or email they send to confirm your delivery schedule. 

How to Use Courier Features: 

- Upon receiving your delivery confirmation from the courier, follow the instructions provided in their message. Most couriers offer a link to their tracking and management portal where you can input preferences such as where to leave your package, security codes, or other important delivery instructions. 

If you need any assistance with tracking your order, please feel free to contact our customer service team at info@ajsports.co.uk. We are here to help ensure your delivery process is as smooth and accommodating as possible. Thank you for choosing AJ Sports.

We use DPD, APC and DHL for UK deliveries and DHL, UPS and FedEx for international deliveries.

If there is no one available at the delivery address to receive your order from AJ Sports, our delivery courier will leave a notification of the attempted delivery. This notification will provide details on how to proceed, which may include arranging an alternative delivery date, instructions for collecting the parcel in person, or information if a second delivery attempt is scheduled for the next day. 

Please make sure to follow the instructions on the notification to ensure you receive your items promptly. If you have any further questions or require assistance, please contact our customer service team at info@ajsports.co.uk

If you haven't found what you were looking for on our website or if you need additional guidance, our AJ Sports team is here to help. 

- Email: You can contact us for support or inquiries at info@ajsports.co.uk 

- Phone: Call us on 020 8974 5654.  

Our opening hours are: 

  - Monday to Friday: 10 am – 6 pm 

  - Saturday: 9:30 am – 5 pm 

  - Sunday: 11 am – 4 pm 

- Live Chat: For immediate assistance, use our live chat feature available on our website. 

Our dedicated team is ready to assist you with any questions or to help guide you through our products and services. We look forward to helping you! 

Once you've placed an order with AJ Sports, we are unable to directly add delivery notes on our system. However, all our parcels are fully tracked, and you will receive tracking information as soon as the courier has collected your parcel from us. 

Managing Delivery Preferences: 

- You will have the opportunity to communicate directly with the courier service once you receive the tracking information. At this stage, you can add any specific delivery notes or instructions directly through the courier’s website or customer service. 

If you require further assistance or have other questions regarding your delivery, please don't hesitate to contact us at info@ajsports.co.uk. We're here to help ensure your delivery process is as smooth as possible.

AJ Sports is proud to offer worldwide delivery, ensuring that our products are accessible to customers globally. 

Delivery Coverage: 

- We deliver to a vast range of countries across the world. If you’re unsure whether we can ship to your country, please review the options in the dropdown box at checkout. If your country is not listed, unfortunately, this means we currently do not offer shipping there. 

Pricing for International Orders: 

- For orders placed from outside the UK, the 20% UK VAT will automatically be deducted at checkout. Please be aware that all imported goods will incur local duty and import taxes that are determined by the local authorities. These will need to be paid at the destination country by the receiver before goods are delivered. Unfortunately, we do not have access or control over these charges, or the amount being charged by the local authorities. 

Delivery Service: 

- Our international deliveries are handled by DHL, UPS or FedEx, aiming for a delivery time of between 5-7 working days, depending on the destination. 

For any further questions or if you require assistance with your international orders, please do not hesitate to contact us via email at info@ajsports.co.uk. Our team is here to ensure a smooth and hassle-free shopping experience. Thank you for choosing AJ Sports for your sporting needs.

At AJ Sports, the delivery cost of your order is calculated automatically at the checkout once you enter your delivery address. The price is determined by the size and weight of your order. 

If you have any questions or need further assistance, please contact us at info@ajsports.co.uk. We are here to help make your shopping experience as seamless as possible.

At AJ Sports, we ensure that all international orders placed by 12 noon UK time are dispatched within 48 hours. Typically, delivery takes about 5-7 working days. 

If you have any questions regarding your order or need further assistance, please don't hesitate to contact us at info@ajsports.co.uk. We're dedicated to providing a swift and efficient delivery service to our international customers.

We apologise if your order has not arrived within the expected timeframe. Here are a few steps you can take to locate your parcel: 

1. Check Your Dispatch Email:

   - Ensure that the delivery address listed in the dispatch email we sent is correct, particularly the first line and postal code. 

2. Look for Safe Places:

   - It's possible the parcel has been left in a safe place or received by a neighbour. Please check around your property and with your neighbours or other household members to see if someone has taken it in without notifying you. 

3. No Dispatch Email or Still Can’t Find It?

   - If you haven’t received a dispatch email or if you're unable to locate your parcel after checking, please contact us directly. You can reach us at info@ajsports.co.uk for immediate assistance, and we will look into the matter for you. 

We are committed to resolving any issues with your delivery promptly and appreciate your patience as we work to ensure your order reaches you safely. 

If you haven't found what you were looking for on our website or if you need additional guidance, our AJ Sports team is here to help. 

- Email: You can contact us for support or inquiries at info@ajsports.co.uk 

- Phone: Call us on 020 8974 5654.  

Our opening hours are: 

  - Monday to Friday: 10 am – 6 pm 

  - Saturday: 9:30 am – 5 pm 

  - Sunday: 11 am – 4 pm 

- Live Chat: For immediate assistance, use our live chat feature available on our website. 

Our dedicated team is ready to assist you with any questions or to help guide you through our products and services. We look forward to helping you!

To successfully return an item to AJ Sports, please follow these steps: 

1. Check Condition: Ensure the item is unused, in its original packaging, and in a resaleable condition.
2. Include Details: Enclose your order number and a copy of the original invoice inside the parcel. If you can't print, write these details clearly on a note.
3. Send to Address: Return the item to this address: AJ Sports Kingston, 81-85 Robin Hood Way, Kingston, London, SW15 3PW.
4. Cover Postage: You are responsible for the return postage costs. Use a traceable delivery service to ensure the item does not get lost in transit.
5. Processing Time: We aim to process returns within 10 working days of receipt.

For any further queries, our customer service team is here to help. 

Note: For any refunds on non-faulty products purchased in-store, we offer cash refunds of up to a maximum value of £75 with any remaining balance put on as store credit or gift card. 

Please find our full returns policy here. 

If you encounter a fault with an item purchased from AJ Sports, follow these steps to return it for inspection: 

1. Identify the Fault:

   - Cricket Bats: Visit our 'Cricket Bat Care' section first to check if the damage (e.g., cracks) is due to a fault or normal wear and tear. 

   - Hockey Sticks: For issues like paint peeling or internal rattling, consult our 'Hockey Stick Care' section to determine if these are faults or expected issues. 

2. Return Process:

   - In-Store Returns: Please bring the item into our store for a direct assessment and to discuss the return process. 

   - Postal Returns: Alternatively, you may send the item(s) back to us at the address provided below:  

AJ Sports Kingston,  

81-85 Robin Hood Way,  

Kingston,  

London,  

SW15 3PW 

3. Complete the Return Form:

   - Fill out the 'Return Form for Faulty Items' available on our website. Include a detailed description of the fault and the condition of the item. 

4. 4. Inspection and Approval:

   - Any Items which are faulty or unsuitable and in need of replacement/exchange need to be returned to us for inspection before a replacement is sent out. 

- For items under a manufacturer's warranty, the brand’s approval may be required before proceeding with a replacement or refund. This can take up to four weeks to process depending on the time of the year. 

5. Resolution:

   - We aim to handle these enquiries as quickly as possible. Once the fault is verified and necessary approvals obtained, we will contact you to arrange a replacement or refund. 

For any assistance during the return process or if you have further questions, please do not hesitate to contact our customer service team on info@ajsports.co.uk. We are committed to resolving your concerns swiftly and to your satisfaction. 

At AJ Sports, we strive to ensure that you are completely satisfied with your purchase. If you find that you need to exchange an item, please follow the steps outlined below: 

1. Eligibility for Exchange:

• You can exchange items within 14 days of purchase. To be eligible for an exchange, the item must be unused, in its original packaging, and in a condition suitable for resale.

2. Initiating the Exchange:

• To begin the exchange process, please include your order number and the original invoice with the item you are returning. This serves as your proof of purchase.

3. Return Address:

• Send the item(s) to: AJ Sports Kingston, 81-85 Robin Hood Way, Kingston, London, SW15 3PW, United Kingdom.

4. Shipping Costs:

• Please note that you are responsible for covering the shipping costs for returning the item. We recommend using a trackable delivery service, as AJ Sports cannot take responsibility for items lost in transit.

5. Items Excluded from Exchange:

• Please be aware that certain items are excluded from exchanges, including used or irreparable bats (unless under warranty conditions), protective underwear (such as Abdominal Guards), undergarments (such as Briefs, Trunks, Jock Straps, Boxer Shorts, Baselayers, etc.), and any other items that have been used.

6. Processing Your Exchange:

• Once we receive your returned item, we will inspect it to ensure it meets our returns criteria. We aim to process exchanges within 10 working days. If the returned item is approved, we will arrange for the exchange item to be sent out to you.

7. Special Conditions:

• For cricket bats where the preparation service has been requested, exchanges can only be made if there is a clear manufacturing fault, and the manufacturer's warranty will apply. Please note that cricket bats, being made of wood, have no guaranteed longevity once used.

We hope this process is clear and helps you with your exchange. If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team on info@ajsports.co.uk. We're here to help! 

We apologise if you've received an item different from what you ordered. At AJ Sports, we aim to resolve such issues swiftly and efficiently. Please follow these steps to rectify the mistake: 

1. Contact Customer Service:

   - Get in touch with us as soon as possible via email at info@ajsports.co.uk or call us at  

020 8974 5654.  

Our customer service team is available during the following hours: 

     - Monday to Friday: 10 am – 6 pm 

     - Saturday: 9:30 am – 5 pm 

     - Sunday: 11 am – 4 pm 

2. Provide Order Details:

   - When contacting us, please have your order number ready along with details of the item you received versus what you ordered. This information will help us to quickly identify the mistake and expedite the process of resolving it. 

3. Return the Incorrect Item:

   - We will provide instructions on how to return the incorrect item to us. AJ Sports will cover all associated shipping costs due to the error. 

4. Dispatch of the Correct Item:

   - Once we confirm the error and receive the returned item, we will promptly dispatch the correct product. 

5. Additional Support:

   - If you require immediate assistance or have any other concerns, please do not hesitate to contact us during the above-stated hours. Our team is here to ensure that your experience with AJ Sports is satisfactory. 

We are committed to providing the best customer service and thank you for your patience and understanding in this matter. 

If you've sent an item back to us and haven't yet received any communication regarding its status, we apologise for the delay and any inconvenience caused. Please follow these steps to check the status of your return: 

1. Confirmation of Return Receipt:

• Check the tracking information for your returned item to confirm that it has been delivered back to us.

2. Contact Customer Service:

• If the tracking indicates that we have received the item, please contact our customer service team for an update. You can reach us via email at info@ajsports.co.uk or call us at 020 8974 5654 during our business hours:
• Monday to Friday: 10 am – 6 pm
• Saturday: 9:30 am – 5 pm
• Sunday: 11 am – 4 pm

3. Provide Order Details:

• When contacting us, please have your order number and the tracking details of your return handy. This will help us to quickly locate your return in our system and provide you with an update.

4. Processing Time:

• Please note that we aim to process all returns within 10 working days of receipt. We appreciate your patience as we work to handle your return as quickly as possible.

We are committed to ensuring a smooth and efficient return process and will strive to resolve your query promptly. Thank you for your understanding and cooperation. 

If you need to cancel or make changes to your order after placing it with AJ Sports, please follow the steps below to ensure your request is handled promptly: 

1. Immediate Action Required:

   - To cancel or amend your order, we encourage you to contact us as soon as possible. Orders move quickly through our processing stages and once dispatched, we are unable to make any changes. 

2. Contact Customer Service:

   - You can reach our customer service team by emailing info@ajsports.co.uk or by calling us at 020 8974 5654 during our business hours: 

     - Monday to Friday: 10 am – 6 pm 

     - Saturday: 9:30 am – 5 pm 

     - Sunday: 11 am – 4 pm 

3. Provide Order Details:

   - When contacting us, please have your order number ready. If you wish to amend your order, clearly state the changes you want to make, such as the size, quantity, or specific items in the order. 

4. Confirmation of Changes or Cancellation:

   - Our team will confirm whether the cancellation or amendment is possible depending on the status of your order. If the order can be modified, we will make the necessary adjustments and inform you of any differences in the order value. 

5. Refunds and Adjustments:

   - If a cancellation is processed before the order is dispatched, a full refund will be issued to the original payment method. For amendments, any price differences will be adjusted accordingly. 

Please note that any personalised items cannot be exchanged or replaced unless there is an error on our part or a manufacturing fault with the product. 

We understand that sometimes changes are necessary, and we will do our best to accommodate your requests within the constraints of our order processing and shipping schedule. Thank you for choosing AJ Sports. 

Thank you for returning your item to AJ Sports. We aim to process all returns promptly, typically within 10 working days from the date we receive the item, which covers Monday to Friday operations. Once your return has been processed, you will receive an email confirmation directly from us. 

Additional Information: 

• Extended Processing Times: Please be aware that during particularly busy periods, the processing time for returns may extend to 10-14 days. We appreciate your patience and understanding as we work to handle your return as swiftly and efficiently as possible.
• Keep Your Postal Receipt: It is important to retain your postal receipt or any postal confirmation after sending your item back. This receipt acts as your proof of shipment and includes crucial details such as tracking information and the shipment date, which are essential for processing warranties, refunds, and resolving any disputes that may arise.
• Checking the Status of Your Return: If you have not received an email from us and are concerned about the status of your returned item, please check with your courier to confirm that the parcel has been successfully delivered to us.
• Contact Us: If the return is still in transit or if you require further assistance once the item has arrived at our facility, please do not hesitate to contact our Customer Service team on info@ajsports.co.uk. Please provide your Order ID and tracking number, and we will ensure any issues are resolved promptly.

We're here to assist and ensure that your return process is smooth and hassle-free. Thank you for your cooperation and for shopping with AJ Sports.

We understand that receiving a personalised item that doesn't meet your expectations can be disappointing. At AJ Sports, we are here to assist you.  

Please note that personalised items cannot typically be returned unless there is a manufacturer's fault. However, if you believe there is an issue with the quality of the product or a mistake was made during the personalisation process, our customer service team is ready to help. 

Here's how you can reach us: 

• Email Us: Please send an email to info@ajsports.co.uk including a photo of the item along with a detailed explanation of the issue. We will review your case and work diligently to offer the best possible solution.

We are particularly committed to ensuring satisfaction for our customers who choose personalised items. If you encounter any problems with your order, do let us know, and we will explore every avenue to assist you. We aim to ensure that you are pleased with your purchases and your experience at AJ Sports. 

Should you have any more questions or require further assistance, please don't hesitate to get in touch. We are here to ensure you have a positive shopping experience with us. 

If you haven't found what you were looking for on our website or if you need additional guidance, our AJ Sports team is here to help. 

- Email: You can contact us for support or inquiries at info@ajsports.co.uk 

- Phone: Call us on 020 8974 5654.  

Our opening hours are: 

  - Monday to Friday: 10 am – 6 pm 

  - Saturday: 9:30 am – 5 pm 

  - Sunday: 11 am – 4 pm 

- Live Chat: For immediate assistance, use our live chat feature available on our website. 

Our dedicated team is ready to assist you with any questions or to help guide you through our products and services. We look forward to helping you!